Have questions? We have answers.
We are a credit union service organization (CUSO) that provides loans to consumers through automotive retailers and online marketplaces. Loans made through FI Connect are sold to and serviced by our credit union partners. FI Connect is committed to making borrowing affordable for consumers and simplified for everyone involved in the financing process.
Once you have completed your purchase and financing, you will receive a welcome letter from your new credit union lender. The letter will contain essential information about managing your new loan/account, along with payment instructions. To learn more about what to expect with your new loan, visit our section for new borrowers.
Please contact your retailer directly with any questions about your approval and document signing requirements. If you need additional information, please feel free to contact us at (866) 918-2898.